Mountain Valley Care and Rehabilitation Center Wins 2009 "Excellence in Action" Award
Congratulations to Mountain Valley Care and Rehabilitation Center on recently receiving My InnerView’s Excellence in Action award for customer satisfaction. This award recognizes those providers that performed in the top ten percent of nursing homes nationwide.
Neil Gulsvig, President, My InnerView, said, “This year’s award recipients deserve to be recognized and applauded for their dedication to customer satisfaction."
To be eligible for the award, the facility completed a customer (resident and family) satisfaction survey in 2009, had a minimum 30% response rate, and scored in the top 10% of qualifying facilities on the questions “What is your recommendation of this facility as a place for care?” in terms of the percent of respondents rating the nursing home as “excellent.” Over 5,000 nursing homes in the country participated in the 2009 satisfaction survey.
Mountain Valley Care Honored by U.S. News and World Report
KELLOGG - U.S. News and World Report listed Mountain Valley Care and Rehabilitation Center as one of America’s best nursing homes in its February publication.
The magazine based its selection on data collected from the federal Centers for Medicare and Medicaid Services program - Nursing Home Compare - that ranks facilities on measures of care, nurse staffing, health inspections and overall care. Each section may reach a five-star score, indicating the highest achievement.
According to U.S. News and World Report, "the 173 nursing homes featured [on the list] are the only ones that got an overall rating of five stars in the most recent CMS evaluation as well as either 15 or 14 stars in the three areas combined (including five stars in health inspections)."
Mountain Valley Care and Rehabilitation Center Executive Director Maryruth Butler said this national recognition is an exceptional achievement, standing out among the best of the best facilities in the country.
"Everybody’s very excited about it," she said. "It’s pretty profound."
Butler said the Mountain Valley Care and Rehabilitation Center constantly strives for the five-star benchmark in all evaluation categories, monitoring the facility’s progress with the available reports and data.
Entire nursing home rankings listed by U.S. News and World Report, which are updated quarterly, can be found at
www.usnews.com/hursinghomes http://www.usnews.com/hursinghomes.The CMS analysis results, as mentioned by the magazine, can be searched at medicare.gov/NHCompare http://medicare.gov/NHCompare.
Being acknowledged by U.S. News and World Report for the successful outcome, she said, is like icing on the cake.
"Because at the end of the day, delivering quality care is what we’re about," Butler said.
Mountain Valley Care and Rehabilitation Center employees are dedicated and dependable, she said, who work extremely hard to provide excellent service daily.
Butler said customer service and quality care practices will continue to be the facility’s main focuses, in order to maintain its outstanding reputation.
The community is also an important part of Mountain Valley Care and Rehabilitation’s achievements, she said, consistently offering support to the facility.
"It isn’t just us who does it," Butler said. "It’s the whole community."
Mountain Valley Care and Rehabilitation Center Named Recipient of AHCA Quality Award
Mountain Valley Care and Rehabilitation Center, a 2007 recipient of the American Health Care Association Step II Quality Award, has continued its tradition of quality improvement. Mountain Valley Care and Rehabilitation has been named a recipient of a 2008 Step II Quality Award.
Step II applicants are assessed on their ability to apply the core values and concepts of quality. The AHCA Quality Award is modeled after criteria from the Malcolm Baldrige National Quality Award, the nationa's premier recognition for quality achievement.
The AHCA award recognizes commitment to a continuous quality improvement process. The facilities selected have made customer satisfaction and quality outcomes their top priority.
